Game Online - AVOID!!!!

On the 31st October 2020 I placed an order and paid for an L-shaped sleeper couch. HALF of the sleeper couch (one of two pieces) was delivered on the 11th November 2020. I have been calling and emailing for almost 3 weeks and even with a case number (715927) I receive ZERO feedback. I currently have a small couch - not a sleeper couch and even after speaking to at least 10 people in Game Online Customer Care, nobody can definitively tell me when I will receive the other half of my sleeper couch. I have sent the requested photos and all the information and the assigned agent on my query - Zubair Adams, just does not respond. Game, how is it possible that a retailer of your size and experience cannot sort out an incorrect delivery in 3 weeks!?!?! Shocking! Let me see if Game even responds to this.....