1 reviews | Active since Jan 2020
Game online and it's appalling service!!!!
I actually don't even want to give Game online a star!!! Their service is shockingly appalling and the worst I have ever endured in the history of online purchasing. I placed an order for a 210l Freezer on 12 June and I still haven't received my order!!!
I have contacted their call centre and have heard endless stories. They still have not been able to tell me what the issue is. Do they have the item in stock / not and are they able to deliver to Kuruman or not?! They have already taken my money and charged me a delivery fee, but cannot explain what the hold up is.
I have visited their head office in Sandton and was given contact numbers for their e-commerce managers based in Durban. I managed to get assistance from a lady named Felicia who got the supposedly Regional Manager Cedrick to contact me. Cedrick called me twice advising that he too was trying to get feedback as to what's the hold up on the order, and promised to give me a call by Wednesday 22 July, which has not happened.
I called them again on the 27 July and this morning 28 July and still no Cedrick or explanation on what is going on! I can't believe that there is a business that operates like a circus and which has zero regard for its customers. It's frustrating and completely disgusting to say the least.
To top it all off, they have a 21 day refund system?!!! So they take my money immediately, don't deliver on their service but yet have the luxury to take another 21 days to pay me back my money. What nonsense is this? So basically Game is ok with taking customers monies and inconveniencing them. They clearly don't care about their reputation either!
My advise: Don't bother ordering anything from Game online. I'm pretty sure that I will never purchase anything from them period!!
Thank you for your reply.
I have been given this reference number by Cedrick before, and advised the same thing that you just have.
It can't seriously take Game over a month to know whether the item is available and whether or not a delivery can be made to Kuruman.
This order is for kuruman Correctional Services, and the order was due on the 30th of June already. They have been patient enough to give me opportunities to deliver or atleast advise what the hold up is, which I can't do neither.
I was on hold yesterday for 20 min and eventually promised that Cedrick would call me, which still hasn't happened. I've spoken to several agents Hlamulo, Patience and even Managers, Reegan & Nonhlanhla to name a few. I have sent e-mails and received a response once from Zubair and I have even gone to your head office. I've been promised endless call backs and even given wrong e-mail addresses and yet, still no feedbac**** How long does Game expect me to be patient?
You have ruined by business reputation and made me look completely ***********!!! All I ever get from Game is apologies and empty promises.
Can I please get a response today as to whether you are delivering or cancelling. If you are cancelling, I will not wait another 21 days for my money!
This is making me want to take this beyond and let the whole S.A know just how much Game stores does not care about it's customers. People have a right to know what to expect when shopping online with you.
You guys seem to forget that we live in a world where digital media has a huge impact! Remember what happened to Food *****s? At the rate your reviews are going, you are headed towards that direction. All it takes is one customer exposing you because you never know who you dealing with on the other end.
I will be expecting my feedback before end of business today.
Thanks
Thank you for your reply.
I have been given this reference number by Cedrick before, and advised the same thing that you just have.
It can't seriously take Game over a month to know whether the item is available and whether or not a delivery can be made to Kuruman.
This order is for kuruman Correctional Services, and the order was due on the 30th of June already. They have been patient enough to give me opportunities to deliver or atleast advise what the hold up is, which I can't do neither.
I was on hold yesterday for 20 min and eventually promised that Cedrick would call me, which still hasn't happened. I've spoken to several agents Hlamulo, Patience and even Managers, Reegan & Nonhlanhla to name a few. I have sent e-mails and received a response once from Zubair and I have even gone to your head office. I've been promised endless call backs and even given wrong e-mail addresses and yet, still no feedbac**** How long does Game expect me to be patient?
You have ruined by business reputation and made me look completely ***********!!! All I ever get from Game is apologies and empty promises.
Can I please get a response today as to whether you are delivering or cancelling. If you are cancelling, I will not wait another 21 days for my money!
This is making me want to take this beyond and let the whole S.A know just how much Game stores does not care about it's customers. People have a right to know what to expect when shopping online with you.
You guys seem to forget that we live in a world where digital media has a huge impact! Remember what happened to Food *****s? At the rate your reviews are going, you are headed towards that direction. All it takes is one customer exposing you because you never know who you dealing with on the other end.
I will be expecting my feedback before end of business today.
Thanks