Game online and Game Mall of the North poor customer service

I'm very disappointed with your service. I bought a TV online which was delivered on Friday 9th February afternoon (order number ***). Upon opening the box I found a damaged item, remote and manual missing from the box, I immediately logged a return and received an SMS at 19:23pm with a reference *** . I called your customer service on Monday 12 February 2024 and spoke to Amanda who suggested I take the TV to Mokopane branch. I asked her to send an email to notify Mokopane branch of my issue and copy me in that email but she told me there's no need for an email as they will help me. Game Mokopane was not able to help me because there were missing items in that box and that the shipping store has to resolve the issue. That afternoon I received a call from Game Mall of the North the gentlemen told me they were made aware of my issue and that they will sort out this issue for me today. I called Game Polokwane twice today they have no ides who called me yesterday afternoon and are not aware of my issue.

My question is how do I as the customer know which store send the TV to me? Why do I have to be involved in internal politics of your company? Why do I have to run around and keep on making follow-up for the mess that was created by your company? I need my money back and don't think I will be buying anything online anymore. Can this be resolved as soon as possible because i feel like game is doing me a favor and yet I'm the customer.