Game online and Defy... Shocking treatment

I bought a Defy 13kg TopLoader washing machine from Game online in March 2021. In April 2021, the machine went faulty. I logged a service call with Game online and they logged a call to Defy and 2 weeks later a repairman came to the house. We are situated in Underberg, KZN, 140kms from Pietermaritzburg. The repairman deemed the fault uneconomical to repair and Defy authorised a replacement machine. On 18th May, Defy confirmed they had the machine but they couldn't possibly deliver to us and could we drive 120kms to Howick and collect it. We are not in a position to collect a 13kg machine so declined and requested it be delivered. Numerous calls to Defy and Game have ensued and today, 01st June 2021, we got told they don't have stock.... It's unreal the drama we are going through to replace a dodge machine. No-one will take accountability but Game was very happy to take the payment. And, surprisingly, delivered it... All the way to Underberg.. By themselves. I will never, ever purchase from Game online again. This has cost me so much in time and money to get the washing done by other people as Game and Defy fight about whose not going to assist the customer the best.