Game online

I have placed an order 2 weeks back i have been calling for to follow up on my order all the consultants i have spoken they promise to get back to me i am still waiting for their call even now, i was even informed that my order is at bay west branch i called the branch with no help. Now i get an email stating that my order has been canceled. What kind of service is this, why promise to deliver in seven days then nothing happens? Now i am told they don't have stock what nonsense is this?