Game online

Game is useless. Ordered online on the 27th June. We were advised that the item was being delivered. When we did not receive the item after 10 days we contacted game customer care and were advised we must wait. Eventually we had enough and escalated to *** only response we received was a standard email to 6 emails from ourselves. To date we have not received a follow up. I then contacted the number on the email and spoke to consultants who advised my reversal was being processed and I needed to wait 10 working days. This time then lapsed and still no refund. Nearly 2 months later and no one will reimburse me. This is now *********. I have since called and spoke to an apparent manager nonhlanhla Buthelezi who has been unhelpful and refuses to have her superiors contact me. She advised I must wait for the reversal to be processed. Disgusting lack of service and accountability.