GAME - ONLINE

I have bought a Christmas tree combo (which combo includes 25 *****, a tree, footstand and 26 ornamental *****).

I was very happy to receive my parcel, but when I opened same I found that only the Christmas tree was in the bag. NO ***** and NO foot stand!!

I immediately emailed (on 28/11/2019 at 09h53 them and phoned them. Eventually when I got through to their call centre (at 10h03) their representative Rene explained that they will refer the matter to their online department but cannot give me any reference number nor a timeline...

Not being happy about this a used their "live chat" and started the same conversation with a Marshalino who was also helpful. He phoned me and promised to get back to me at 12h00. at 13h30 I got a call from Marshalino advising me that they will be referring the matter to their online department ... again no reference number or time line and he also could not give me a telephone number.

I am so upset for the lack of communication methods and assistance to resolve this matter.

I don't know when their "online department" will phone me nor do I have any reference number or record of the matter being handled.