AV
Adele V
1 reviews | Active since Mar 2024
12 Mar 2024, 06:33
Game Online
Bought a Homemark broom and dustpan set online. First order missing the broom stick and was removed from original box. Requested collection. 4 days after collection they said the product would be refunded as the store didn’t have any more stock. Still waiting for refund 2 weeks later. Put in another order while waiting for first refund. This time only a dustpan was sent. Refusing to collect second faulty order to process refund. Still no first refund
Helpful (0)
Replies (3)0
Replies (3)
Game's replyOfficial
12 Mar 2024, 14:18Hi Adele, thanks for getting in touch. I'm so sorry you have not received any feedback with regards to your query. I do see that the store needs to sign a document confirming the item has returned, once that has been dealt with, the refund will be processed. Rest assured, I have escalated your response and you will be updated on the way forward.
Game's reply12 Mar 2024, 14:18
Official
Hi Adele, thanks for getting in touch. I'm so sorry you have not received any feedback with regards to your query. I do see that the store needs to sign a document confirming the item has returned, once that has been dealt with, the refund will be processed. Rest assured, I have escalated your response and you will be updated on the way forward.
AV
Adele V's updateReviewer Update
12 Mar 2024, 15:11Your customer service is nonexistent and your internal processes are shocking. I cannot be expected to be held accountable and made to wait for your staff to sign a document after it was collected by your selected courier. How is it ok that the delay from the store to which the item was returned with your courier is allowed to delay the processing of my refund with over 2 weeks??
AV
Adele V's update12 Mar 2024, 15:11
Reviewer Update
Your customer service is nonexistent and your internal processes are shocking. I cannot be expected to be held accountable and made to wait for your staff to sign a document after it was collected by your selected courier. How is it ok that the delay from the store to which the item was returned with your courier is allowed to delay the processing of my refund with over 2 weeks??
AV
Adele V's updateReviewer Update
20 Mar 2024, 15:24Still not resolved first refund. This is pathetic
AV
Adele V's update20 Mar 2024, 15:24
Reviewer Update
Still not resolved first refund. This is pathetic