Game Online 30Day refund Delay

I Am Very Displeased with Game Online's Service. I placed an order and canceled it in the same day Thurs 22nd Nov 18. Friday I called to confirmed cancellation (2nd Call) The afternoon I received a dispatched email and rep**** to this email -Received request ticket 1954. Monday 26th Nov 18 I called again - They confirmed it was escalated to head office for cancellation. Thursday 29Nov 18 Couriers arrive with delivery which I rejected and phoned again on Friday 30Nov.4th Call Apparently status dispatch no Cancellation. Initially on the 22nd I was informed 7 -14days for refund. Now a week later they have to receive the item back - that's another 7days then 7-14days refund after that. That = 28Days for a refund of which I cancelled the very same day that I place the order. I am not happy with Game Online and will not purchase from that site again!