Game Online

So i recently brought a few products online from Game stores. Delivery time was unexpectedly fast and the products were beautifully packaged for transport via couriers.

However, here is where the one star review comes in. The products that i received were faulty, item boxes broken as well, with no obvious damage to the shipped parcel, meaning these products left their warehouse in that condition. (these were ordered with the purpose as gifts for Christmas)

Sent a mail to their support team, waited a few days, no reply so i opted to call them, only after being on hold for nearly an hour did i finally get in touch with a consultant (very polite as well).

They requested pictures (after my initial mail included it) so i sent it again, after brief exchanges with little information relevant to my problem i am still waiting on answers to get my refund as the exchange for said products won't hold any benefit to the products in question now.

It has been nearly a month now with no response on their mails nor getting a consultant on a phone to solve this matter. (also no store will help to resolve this problem as it is the "online departments" problem.)