1 reviews | Active since Dec 2017
Game online
On the 27/11/17, I ordered a TV from game online, I made the payment and sent through all the requested documentation the same day, the 30/11/17, I sent an email enquiring why the status if my TV was still on hold, after receiving no response, I decided to call the call centre on 01/11/17. The consultant informed me that she could not access my information. The 04/12/17 I called the call centre again. The consultant laughed at me And said the need more documentation. Please educate your staff on what you request because I sent everything you requested. I am disgusted. You sitting with my money in your account and don't have the decency to respond. Here I am running after you for my TV. Up until today I still have no clue where my TV is
We acknowledge receipt of your complaint with reference ***2 and apologise for any inconvenience caused.
Senior Management from the Online team will contact you to discuss this matter.
Regards.
Group Customer Service Advisor
Tel: ***
Best regards,
We acknowledge receipt of your complaint with reference ***2 and apologise for any inconvenience caused.
Senior Management from the Online team will contact you to discuss this matter.
Regards.
Group Customer Service Advisor
Tel: ***
Best regards,