Game online

DO YOURSELF A FAVOUR AND NEVER BUY ANYTHING GAME STORES ONLINE, CAUSE IT IS THEE WORST EXPERIENCE OF SERVICE AND INCOMPETENCE YOU WILL EVER COME ACROSS IN YOUR ENTIRE EXISTENCE. I purchased an item online on the 25th of May and then cancelled the order on the 28th of May because I found the item much much cheaper with Hifi Corp. I requested a refund of refunds and today the 11th of April I have not recieved my money back. When I canceled my order I was then told that the item had not left the warehouse thus refund will take 3-5 days to be done, I received no feedback after those days so I call in and they state that the item has been dispatched to me and I have to reject the order at the door. I informed them that I had cancelled the order so why are they still sending the item as if they compeletely ignored my request to forcefully make me accept the item after I had already cancelled it 7 days ago. Nevertheless I reject the order and they inform me that not necause their service provider has not returned the item as of yet they cannot process the refund as a result and once they do get the item it will then take a further 14 days to process the refund. This is absolutely ridiculous that should a company can make me wait so long for my money because of their internal processes and not even call me to update on what's happening to make it worse, I always have to waste my time and airtime to find out what's going on. The level of service from the agents assisting me has been woeful and no manager had been able to assist with this situation even though it has "escalated" so many times, they just don't care nor know how to do their job. I am literally livid at this situation and employ you never to trust nor buy anything online from game as they do not know how to manage, service their online portal.