LP
Larissa P
1 reviews | Active since Mar 2021
23 Mar 2021, 12:42
Game - ongoing refund nightmare
Are you in the market for a new appliance? Please do yourself a favour and do not purchase it at Game. We purchased a fridge from Game Online and from delivery it never got cold, so we followed their process to get it refunded and 6 weeks down the line it still hasn't been resolved. Game are still trying to send technicians to our house to assess the fridge they already collected, in order to finalise the refund - 6 weeks and counting.
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Replies (2)
Game's replyOfficial
23 Mar 2021, 14:37Hi Larissa,
Thank you for reaching out.
I'm truly sorry for the experience you've had with the fridge and that you're awaiting your refund. This is not the service delivery we pride ourselves on.
Please know we have colleagues working to have this sorted for you and you will certainly be contacted.
Kind RegardsSuhayfa Gabriels
Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za
Thank you for reaching out.
I'm truly sorry for the experience you've had with the fridge and that you're awaiting your refund. This is not the service delivery we pride ourselves on.
Please know we have colleagues working to have this sorted for you and you will certainly be contacted.
Kind RegardsSuhayfa Gabriels
Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za
Best regards,
Game's reply23 Mar 2021, 14:37
Official
Hi Larissa,
Thank you for reaching out.
I'm truly sorry for the experience you've had with the fridge and that you're awaiting your refund. This is not the service delivery we pride ourselves on.
Please know we have colleagues working to have this sorted for you and you will certainly be contacted.
Kind RegardsSuhayfa Gabriels
Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za
Thank you for reaching out.
I'm truly sorry for the experience you've had with the fridge and that you're awaiting your refund. This is not the service delivery we pride ourselves on.
Please know we have colleagues working to have this sorted for you and you will certainly be contacted.
Kind RegardsSuhayfa Gabriels
Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za
Best regards,
LP
Larissa P's updateReviewer Update
24 Mar 2021, 13:34Thanks Suhayfa,
Honestly this isn't what I expected. When I was so irate yesterday I called your Customer Care line and my query was escalated to Tanya, who reassured me that she would call me back yesterday with resolution and thought I should let you know that I'm still waiting for that call. What is the point of escalating a query and no one bothers doing what they commit to doing?
Natasha the lady who has been working on this all along has just given me a call to let me know that she will be sending this to the refund department and it will take about 3 to 5 days for the refund to be actioned - with an attitude I might add and absolutely no priority has been placed on this, but it must just follow your normal process - 6weeks down the line. Really?
At no point has anyone at Game even considered the huge financial pressure you have placed on my family, as we have had no choice but to purchase a new fridge or even at the very least appropriately apologised for the manner in which this has been dealt with or refunded us the delivery charge or anything to rectify your mistake.
Disappointed
Larissa
Honestly this isn't what I expected. When I was so irate yesterday I called your Customer Care line and my query was escalated to Tanya, who reassured me that she would call me back yesterday with resolution and thought I should let you know that I'm still waiting for that call. What is the point of escalating a query and no one bothers doing what they commit to doing?
Natasha the lady who has been working on this all along has just given me a call to let me know that she will be sending this to the refund department and it will take about 3 to 5 days for the refund to be actioned - with an attitude I might add and absolutely no priority has been placed on this, but it must just follow your normal process - 6weeks down the line. Really?
At no point has anyone at Game even considered the huge financial pressure you have placed on my family, as we have had no choice but to purchase a new fridge or even at the very least appropriately apologised for the manner in which this has been dealt with or refunded us the delivery charge or anything to rectify your mistake.
Disappointed
Larissa
LP
Larissa P's update24 Mar 2021, 13:34
Reviewer Update
Thanks Suhayfa,
Honestly this isn't what I expected. When I was so irate yesterday I called your Customer Care line and my query was escalated to Tanya, who reassured me that she would call me back yesterday with resolution and thought I should let you know that I'm still waiting for that call. What is the point of escalating a query and no one bothers doing what they commit to doing?
Natasha the lady who has been working on this all along has just given me a call to let me know that she will be sending this to the refund department and it will take about 3 to 5 days for the refund to be actioned - with an attitude I might add and absolutely no priority has been placed on this, but it must just follow your normal process - 6weeks down the line. Really?
At no point has anyone at Game even considered the huge financial pressure you have placed on my family, as we have had no choice but to purchase a new fridge or even at the very least appropriately apologised for the manner in which this has been dealt with or refunded us the delivery charge or anything to rectify your mistake.
Disappointed
Larissa
Honestly this isn't what I expected. When I was so irate yesterday I called your Customer Care line and my query was escalated to Tanya, who reassured me that she would call me back yesterday with resolution and thought I should let you know that I'm still waiting for that call. What is the point of escalating a query and no one bothers doing what they commit to doing?
Natasha the lady who has been working on this all along has just given me a call to let me know that she will be sending this to the refund department and it will take about 3 to 5 days for the refund to be actioned - with an attitude I might add and absolutely no priority has been placed on this, but it must just follow your normal process - 6weeks down the line. Really?
At no point has anyone at Game even considered the huge financial pressure you have placed on my family, as we have had no choice but to purchase a new fridge or even at the very least appropriately apologised for the manner in which this has been dealt with or refunded us the delivery charge or anything to rectify your mistake.
Disappointed
Larissa