Game on line a lesson in how not to run an on line service

Ordered a tv from Game on line on 4th December 2019. It is now 14th Jan 2020. I am still waiting for the product to be delivered or my money returned to me. I have been shunted from pillar to pist with nobody interested in taking responsibility or following through on anything they have promised to do or find out. You can never speak to a manager. Their e mail service simply passes the buck and getting your money refunded is a no go. I have spent a fortune on trlephone calls with absolutely no results. Today they delivered a fridge!!!! In retrospect I should have kept it and sold it.....they probably dont know who it is for anyway. I phoned them to tell them about this delivery only to be told it is now the Freight Companys problem ......... I seriously give up. The incompitancy is mind boggling. I continue the fight!!!!!