Game omits item and I am tasked with locating it.

I did my stationary order early as I saw Game stores had a sale. First, one item was out of stock then a second item was omitted from my delivery. I contact head office to be told I needed to go in store personally to query the R 5 school book. The cost and inconvenience to rectify your error far exceeds the item value.

Have to comment the customer service agent for following up and trying to rectify the problem.