ED
Ebrahim D
1 reviews | Active since Jan 2016
16 Oct 2023, 16:43
Game of Thrones
Game Lenasia stuffed a order completely up and this resulted in a harrowing back and forth at Game Canal Walk and KC
Helpful (0)
Replies (3)0
Replies (3)ED
Ebrahim D's updateReviewer Update
16 Oct 2023, 16:51I’m currently waiting for a store manager at game KC after being told there is no manager
ED
Ebrahim D's update16 Oct 2023, 16:51
Reviewer Update
I’m currently waiting for a store manager at game KC after being told there is no manager
Game's replyOfficial
17 Oct 2023, 07:59Hi Ebrahim,
Thank you for reaching out.
I'm sorry, you've had a poor experience. I will be in touch with you for clarity on what had transpired.
Kind regardsSG
Thank you for reaching out.
I'm sorry, you've had a poor experience. I will be in touch with you for clarity on what had transpired.
Kind regardsSG
Game's reply17 Oct 2023, 07:59
Official
Hi Ebrahim,
Thank you for reaching out.
I'm sorry, you've had a poor experience. I will be in touch with you for clarity on what had transpired.
Kind regardsSG
Thank you for reaching out.
I'm sorry, you've had a poor experience. I will be in touch with you for clarity on what had transpired.
Kind regardsSG
ED
Ebrahim D's updateReviewer Update
20 Oct 2023, 10:45I’ve now been contacted and the lady who was supposed to help has made a complete mess of the situation. She promised to refund the amount to my card, and even said to me I should have just gone that route.
She then came back to me to apologize for “the misunderstanding” and that she won’t be able to refund this. Once again, the customer experience is pathetic. This is the least professional service I have ever received. Why is Game such a joke!? Train your staff!!!
She then came back to me to apologize for “the misunderstanding” and that she won’t be able to refund this. Once again, the customer experience is pathetic. This is the least professional service I have ever received. Why is Game such a joke!? Train your staff!!!
ED
Ebrahim D's update20 Oct 2023, 10:45
Reviewer Update
I’ve now been contacted and the lady who was supposed to help has made a complete mess of the situation. She promised to refund the amount to my card, and even said to me I should have just gone that route.
She then came back to me to apologize for “the misunderstanding” and that she won’t be able to refund this. Once again, the customer experience is pathetic. This is the least professional service I have ever received. Why is Game such a joke!? Train your staff!!!
She then came back to me to apologize for “the misunderstanding” and that she won’t be able to refund this. Once again, the customer experience is pathetic. This is the least professional service I have ever received. Why is Game such a joke!? Train your staff!!!