GAME: NOTHING HAS CHANGED

A leopard cant change its spots and Game cant get its act together and stick to its promises. I would have thought that the company has learned its lessons the last few years.

I’ve made two substantial purchases at Game in the last 2 weeks. (Customer number ***9) The last, a double door Samsung fridge, was bought with the specific precondition that it must be delivered within 2 full working days. 54 hours in effect. (My previous fridge has packed up and I have lots of stuff that will rot and 4 guests staying with me.) This undertaking was given to me by Mr Kagiso Thape from the Menlyn branch. He also informed me that I have to be at home all day long for the delivery because Game refuses to give any indication on the time of delivery.

It was off course a false promise. 6 phone calls were made to Thape and other branch members on the supposed day of delivery - to no avail. Thape twice assured us that the fridge is on its way and that it will delivered as promised.

Game’s failure has consequences for our family. Our children from abroad are with us for only a few days and we have planned an excursion for tomorrow. We now have to cancel this and be on standby for another day because Game hasn’t kept its promise. Furthermore we will now surely loose some of our food as well.

Game has angered another South African family. Nothing has changed. Game’s service is as poor as it has ever been.