MK
Mandy K
1 reviews | Active since Nov 2017
13 Jan 2021, 21:06
Game not wanting to replace my Hisense Dishwasher, yet I have an approval from Hisense Manufacturers
Ticket number :781967
I have been struggling since 9/12/2020 with hisense to get an approval number for my hisense dishwasher that needs to be replaced Now I got the approval number and now I must deal with more *********** staff at Game Roseline in your call centre department has been flipping struggling since 04/01/2021 to arrange for Blazer couriers to collect the dishwasher. To date no flipping feedback was given or has the courier company called me Your services are pathetic. I have called so many times but no one is willing to assist me. In the mean time I’m using a DEFECT dishwasher that is damaging my dishes . When asked to speak to the manager I was told that he was not work nor is there a “second in charge “ The manager name is Tebogo... but Anza(8:40 , 7/01/2021) refused to give me his surname So much for FCR, striving of excellent services, Quality driven... do I need to say more, I have the dishwasher for 1 year and it’s still under warranty Hence I got an approval for a new one.. But the old one has not been collected... It makes me wonder... Is Game trying to play “ game” , coz your are looking for ways not to give me a new dishwasher. Well that wont happen. I will report you to the ombudsman
Your service are PATHETIC
Helpful (0)
Replies (2)0
Replies (2)
Game's replyOfficial
14 Jan 2021, 09:22Hi Mandy,
Thank you for connecting with us.
Our sincerest apologies that this is dragging out for as long as it has been. We are working on having this resolved for you as soon as possible and will remain in touch to keep you in the loop.
Regards
Ralton
Thank you for connecting with us.
Our sincerest apologies that this is dragging out for as long as it has been. We are working on having this resolved for you as soon as possible and will remain in touch to keep you in the loop.
Regards
Ralton
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
Game's reply14 Jan 2021, 09:22
Official
Hi Mandy,
Thank you for connecting with us.
Our sincerest apologies that this is dragging out for as long as it has been. We are working on having this resolved for you as soon as possible and will remain in touch to keep you in the loop.
Regards
Ralton
Thank you for connecting with us.
Our sincerest apologies that this is dragging out for as long as it has been. We are working on having this resolved for you as soon as possible and will remain in touch to keep you in the loop.
Regards
Ralton
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
MK
Mandy K's updateReviewer Update
20 Jan 2021, 12:43So just to give everyone an update, to date I am still awaiting feedback from the manager at Mall of the south , Debbie , as to whether "someone in a higher position , can override , and give me a new dishwasher
She called me on 18/01/2021 to inform me that Hisense has approved the "replacement of the dishwasher",{THIS I ALREADY KNEW FROM 09/12/2020] ... however I am unable to get a new one as the dishwasher that I have bought has been discontinued. Like seriously .
They will refund me R2999, as I bought it on a black Friday deal and I have to pay the difference to get a new one.
Well no where does it say on the "TERMS AND CONDITIONS" that should the product be discounted, you will get a refund and should the new product cost more, you are liable for difference.
The Hisense dishwasher has a 2 YEAR warranty.
So What was your plan Game, to sell dish washers on "BLACK FRIDAY DEALS, SO THAT YOU CAN GET RIDE OF OLD STOCK" ...
Did you not have a "contingency plan" , that should 1 of these " discontinued dishwashers break", you will have a serious problem.
Well the quickest way out for management is to say>>> the dishwasher that you have bought has been discontinued. .... and we will refund you.
NO NO, that is not the correct answer. What you should be doing is arranging for me to get the newer model. Its not my fault that the dishwasher is faulty.
NOTE TO GAME: Why did you not inform me, on purchase...
"Dear Customer...
Please note that you have bought an appliance that will be discontinued soon.
Should your appliance needs to be replace, although still under warranty,
We will gladly refund you. Should you need to purchase a newer model , you will be liable for the difference.
This device was SOLD under false pretense and I was not informed APPROPRIATELY so that I can MAKE AN INFORMED DECISION, TO PURCHASE THE DISHWASHER OR NOT!!!.
I am utterly disgraced by your service, and lack of urgency.
Game does not know anything about Treating customers fairly.
I am giving Game Mall of the South , a fair chance to fix this and give me my new dishwasher.
Should I not have a favorable response by 21/01/2021 by COB , please note that I will lodge a formal complaint with the Ombudsman and Wallmart.
I will not recommend anyone to your Stores.
She called me on 18/01/2021 to inform me that Hisense has approved the "replacement of the dishwasher",{THIS I ALREADY KNEW FROM 09/12/2020] ... however I am unable to get a new one as the dishwasher that I have bought has been discontinued. Like seriously .
They will refund me R2999, as I bought it on a black Friday deal and I have to pay the difference to get a new one.
Well no where does it say on the "TERMS AND CONDITIONS" that should the product be discounted, you will get a refund and should the new product cost more, you are liable for difference.
The Hisense dishwasher has a 2 YEAR warranty.
So What was your plan Game, to sell dish washers on "BLACK FRIDAY DEALS, SO THAT YOU CAN GET RIDE OF OLD STOCK" ...
Did you not have a "contingency plan" , that should 1 of these " discontinued dishwashers break", you will have a serious problem.
Well the quickest way out for management is to say>>> the dishwasher that you have bought has been discontinued. .... and we will refund you.
NO NO, that is not the correct answer. What you should be doing is arranging for me to get the newer model. Its not my fault that the dishwasher is faulty.
NOTE TO GAME: Why did you not inform me, on purchase...
"Dear Customer...
Please note that you have bought an appliance that will be discontinued soon.
Should your appliance needs to be replace, although still under warranty,
We will gladly refund you. Should you need to purchase a newer model , you will be liable for the difference.
This device was SOLD under false pretense and I was not informed APPROPRIATELY so that I can MAKE AN INFORMED DECISION, TO PURCHASE THE DISHWASHER OR NOT!!!.
I am utterly disgraced by your service, and lack of urgency.
Game does not know anything about Treating customers fairly.
I am giving Game Mall of the South , a fair chance to fix this and give me my new dishwasher.
Should I not have a favorable response by 21/01/2021 by COB , please note that I will lodge a formal complaint with the Ombudsman and Wallmart.
I will not recommend anyone to your Stores.
MK
Mandy K's update20 Jan 2021, 12:43
Reviewer Update
So just to give everyone an update, to date I am still awaiting feedback from the manager at Mall of the south , Debbie , as to whether "someone in a higher position , can override , and give me a new dishwasher
She called me on 18/01/2021 to inform me that Hisense has approved the "replacement of the dishwasher",{THIS I ALREADY KNEW FROM 09/12/2020] ... however I am unable to get a new one as the dishwasher that I have bought has been discontinued. Like seriously .
They will refund me R2999, as I bought it on a black Friday deal and I have to pay the difference to get a new one.
Well no where does it say on the "TERMS AND CONDITIONS" that should the product be discounted, you will get a refund and should the new product cost more, you are liable for difference.
The Hisense dishwasher has a 2 YEAR warranty.
So What was your plan Game, to sell dish washers on "BLACK FRIDAY DEALS, SO THAT YOU CAN GET RIDE OF OLD STOCK" ...
Did you not have a "contingency plan" , that should 1 of these " discontinued dishwashers break", you will have a serious problem.
Well the quickest way out for management is to say>>> the dishwasher that you have bought has been discontinued. .... and we will refund you.
NO NO, that is not the correct answer. What you should be doing is arranging for me to get the newer model. Its not my fault that the dishwasher is faulty.
NOTE TO GAME: Why did you not inform me, on purchase...
"Dear Customer...
Please note that you have bought an appliance that will be discontinued soon.
Should your appliance needs to be replace, although still under warranty,
We will gladly refund you. Should you need to purchase a newer model , you will be liable for the difference.
This device was SOLD under false pretense and I was not informed APPROPRIATELY so that I can MAKE AN INFORMED DECISION, TO PURCHASE THE DISHWASHER OR NOT!!!.
I am utterly disgraced by your service, and lack of urgency.
Game does not know anything about Treating customers fairly.
I am giving Game Mall of the South , a fair chance to fix this and give me my new dishwasher.
Should I not have a favorable response by 21/01/2021 by COB , please note that I will lodge a formal complaint with the Ombudsman and Wallmart.
I will not recommend anyone to your Stores.
She called me on 18/01/2021 to inform me that Hisense has approved the "replacement of the dishwasher",{THIS I ALREADY KNEW FROM 09/12/2020] ... however I am unable to get a new one as the dishwasher that I have bought has been discontinued. Like seriously .
They will refund me R2999, as I bought it on a black Friday deal and I have to pay the difference to get a new one.
Well no where does it say on the "TERMS AND CONDITIONS" that should the product be discounted, you will get a refund and should the new product cost more, you are liable for difference.
The Hisense dishwasher has a 2 YEAR warranty.
So What was your plan Game, to sell dish washers on "BLACK FRIDAY DEALS, SO THAT YOU CAN GET RIDE OF OLD STOCK" ...
Did you not have a "contingency plan" , that should 1 of these " discontinued dishwashers break", you will have a serious problem.
Well the quickest way out for management is to say>>> the dishwasher that you have bought has been discontinued. .... and we will refund you.
NO NO, that is not the correct answer. What you should be doing is arranging for me to get the newer model. Its not my fault that the dishwasher is faulty.
NOTE TO GAME: Why did you not inform me, on purchase...
"Dear Customer...
Please note that you have bought an appliance that will be discontinued soon.
Should your appliance needs to be replace, although still under warranty,
We will gladly refund you. Should you need to purchase a newer model , you will be liable for the difference.
This device was SOLD under false pretense and I was not informed APPROPRIATELY so that I can MAKE AN INFORMED DECISION, TO PURCHASE THE DISHWASHER OR NOT!!!.
I am utterly disgraced by your service, and lack of urgency.
Game does not know anything about Treating customers fairly.
I am giving Game Mall of the South , a fair chance to fix this and give me my new dishwasher.
Should I not have a favorable response by 21/01/2021 by COB , please note that I will lodge a formal complaint with the Ombudsman and Wallmart.
I will not recommend anyone to your Stores.