NM
Nontlantla M
1 reviews | Active since Nov 2024
13 Dec 2024, 08:45
Game not refunding customers
I ordered Bench vice at game on the 4th of December but they cancelled my order and promised to refund me. They said their refund takes 3-5 days to reflect on the account but until today the 13th of December it has not reflected. Tried to call numerous times but they don't pickup calls, I even went to game store for assistance in calling online purchase department but with luck. Game online customer service is bad.
Helpful (0)
Replies (5)0
Replies (5)
Game's replyOfficial
13 Dec 2024, 13:22Hi there Nontlantla, thank you for getting in touch. I am so sorry to hear that your order was cancelled. Kindly provide your order number so we can look into this matter.
Best regards,
Game's reply13 Dec 2024, 13:22
Official
Hi there Nontlantla, thank you for getting in touch. I am so sorry to hear that your order was cancelled. Kindly provide your order number so we can look into this matter.
Best regards,
NM
Nontlantla M's updateReviewer Update
13 Dec 2024, 13:31*** that is my order number.
NM
Nontlantla M's update13 Dec 2024, 13:31
Reviewer Update
*** that is my order number.
Game's replyOfficial
13 Dec 2024, 16:28Thank you for providing your order number. I'm sorry, the wipes were cancelled due to stock availability and that there's been no response to your emails. This is not the experience we want you to have. I've checked and saw that the payment was made through Capitec. Sadly, the automatic refunds are blocked from the bank. Please provide me with the below details so that your details can be sent to our finance team.
Bank Name
Acc number
Acc type
Acc holder's name
Branch code
Bank Name
Acc number
Acc type
Acc holder's name
Branch code
Best regards,
Game's reply13 Dec 2024, 16:28
Official
Thank you for providing your order number. I'm sorry, the wipes were cancelled due to stock availability and that there's been no response to your emails. This is not the experience we want you to have. I've checked and saw that the payment was made through Capitec. Sadly, the automatic refunds are blocked from the bank. Please provide me with the below details so that your details can be sent to our finance team.
Bank Name
Acc number
Acc type
Acc holder's name
Branch code
Bank Name
Acc number
Acc type
Acc holder's name
Branch code
Best regards,
NM
Nontlantla M's updateReviewer Update
13 Dec 2024, 21:40Why are you saying I bought wipes whereas I bought bench vice. Make sure you refund my correct amount. Why can't you send me an email explaining that instead you keep quiet and don't bother.
Acc name N Mabotjana
Accnumber ***
Account type Savings
Bank name Capitec
Acc name N Mabotjana
Accnumber ***
Account type Savings
Bank name Capitec
NM
Nontlantla M's update13 Dec 2024, 21:40
Reviewer Update
Why are you saying I bought wipes whereas I bought bench vice. Make sure you refund my correct amount. Why can't you send me an email explaining that instead you keep quiet and don't bother.
Acc name N Mabotjana
Accnumber ***
Account type Savings
Bank name Capitec
Acc name N Mabotjana
Accnumber ***
Account type Savings
Bank name Capitec
Game's replyOfficial
16 Dec 2024, 12:17Apologies for the delay, Nontlantla. Thank you for providing your banking details. This has been sent to our Finance Team in order to action the refund.
Best regards,
Game's reply16 Dec 2024, 12:17
Official
Apologies for the delay, Nontlantla. Thank you for providing your banking details. This has been sent to our Finance Team in order to action the refund.
Best regards,