Game not prepares to help with damaged tv

We bought a flat screen for my Dad who were going to the old age home. Therefore the tv was not installed immediately, as we awaited the home to fix the room. When he was allowed to booked in the TV was opened in the packaging received from Game and the screen was cracked. The TV was not checked by anyone when we bought it, but it was assumed that it was broken while in my possession. The manager was not even prepared to offer any solution, apart from pay the Money and Game will fix it, then I can just as well buy a new one. We shop from Game regularly and I was never treated this way or expected to have that kind of \don't care"attitude from a Game employee. I am VEY disappointed with the store and will most likely NEVER shop their again."""