GAME NOT PLAYING FAIR

I've never experienced just dissatisfaction with Game Store, I am not surprised When I see so many complaints about Game on this site. On the 10 of Sept 2021 my mother who had recently done a knee replacement surgery was made to stand at their store for 3 hours as they were saying they had network problems. It was only after I personally called the store that she was finally offered a chair to sit After standing for hours. When I was calling to talk to someone I got a guy named Joe who was rude towards me and only came down when I threatened to take the matter further. Two days later we found the was an unauthorized deduction from my bank account and after eventually following all the relevant channels to enquire it was proven it's Games Store GREENSTONEs fault and after being sent the from pillar to post I got one of the cellphone providers to call the store but to my shock while on the conference call the staff kept on picking up the phone and hanging up. Mind you I am calling them an hour after they had promised to call me in 15mins. Yesterday 17th Sept I sent an email to the Store, Mall and Massmart explaining my dissatisfaction but I have been blatantly ignored. It is really shocking that Game Store Greenstone doesn't value it's customers can see it by there way they hang up on me when we called the store.