CG
Cherise G
1 reviews | Active since Sept 2020
15 May 2025, 21:10
Game not honoring commitments to customers
I am waiting over a week for my price beat voucher even though I was told it was approved. I've escalated this query 5 times and there has been no assistance. I've called, emailed and whatsapped and no one can assist. Games policy is 24 to 48 hours and no one wants to be accountable. When I ask for names, I am told it's against company policy to share names so now there is no trail of accountability. Game can't adhere to policies towards their customers but can only do so to save themselves. This price beat is clearly a **** and Game cannot honour their commitments. Disappointing.
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Replies (3)0
Replies (3)
Game's replyOfficial
16 May 2025, 14:18Hi Cherise, thanks for getting in touch. I'm truly sorry to hear about your recent experience with us. We apologize for the delay you're experiencing in receiving your price beat voucher. We understand how frustrating this can be. Please be aware that we are currently experiencing a delay in our system that's out of our control. We assure you that we are working diligently to resolve the issue as quickly as possible. As soon as there is an update, you will be notified. We appreciate your patience and understanding during this time. Again, we deeply regret any inconvenience caused and we thank you for bringing this to our attention. Your feedback enables us to improve and provide better service in the future.
Best regards,
Game's reply16 May 2025, 14:18
Official
Hi Cherise, thanks for getting in touch. I'm truly sorry to hear about your recent experience with us. We apologize for the delay you're experiencing in receiving your price beat voucher. We understand how frustrating this can be. Please be aware that we are currently experiencing a delay in our system that's out of our control. We assure you that we are working diligently to resolve the issue as quickly as possible. As soon as there is an update, you will be notified. We appreciate your patience and understanding during this time. Again, we deeply regret any inconvenience caused and we thank you for bringing this to our attention. Your feedback enables us to improve and provide better service in the future.
Best regards,
CG
Cherise G's updateReviewer Update
17 May 2025, 19:04Hi, this reply is the same response I've received from junior members from your customer service. What is the point of escalating matters if I get no closer to the solution? Should I just wait indefinitely? Surely there should at least be a deadline for a solution? Is game just both unprofessional and *********? It's almost 2 weeks of waiting and hearing the same response, why is there no chain of accountability?
CG
Cherise G's update17 May 2025, 19:04
Reviewer Update
Hi, this reply is the same response I've received from junior members from your customer service. What is the point of escalating matters if I get no closer to the solution? Should I just wait indefinitely? Surely there should at least be a deadline for a solution? Is game just both unprofessional and *********? It's almost 2 weeks of waiting and hearing the same response, why is there no chain of accountability?
Game's replyOfficial
19 May 2025, 10:31Hi Cherise, thanks for getting back to us. I would like to sincerely apologize for the delay you've experienced regarding your price beat voucher. We understand how inconvenient this has been for you and we appreciate your patience. Rest assured, an agent has successfully processed your request and forwarded the voucher to your registered email address. Once again, our apologies for any confusion or frustration caused. We value your patience and understanding. Should you have any questions to concerns, please do reach out.
Best regards,
Game's reply19 May 2025, 10:31
Official
Hi Cherise, thanks for getting back to us. I would like to sincerely apologize for the delay you've experienced regarding your price beat voucher. We understand how inconvenient this has been for you and we appreciate your patience. Rest assured, an agent has successfully processed your request and forwarded the voucher to your registered email address. Once again, our apologies for any confusion or frustration caused. We value your patience and understanding. Should you have any questions to concerns, please do reach out.
Best regards,