GAME NOT DELIVERING PARCEL

NEVER IN MY LIFE HAVE I EVER EXPERIENCED SUCH INCOMPETENCE & RUDE UNHELPFUL CUSTOMER SERVICE!

I placed my order on the 12th of June 2020. I received my email confirmation that stated 7-10 days delivery. On the 16th of June I received an email stating that my order has been dispatched. On the 18th I contacted GAME and asked for the tracking number. They asked for my order number and I was then told that such a number do not exist.

I was asked to email them proof of my purchase. This woman then emailed me and stated that my parcel has been shipped and I will have it in 3-4 business days.

Still no parcel!! Contacted them again on the 26th of June to ask for my parcel tracking number and its whereabouts. Again I was told that my order number does not exist. Like seriously how *********** are these people. I was told that the courier company DAWN WING came to collect it on June 16th and that I should have it by Monday June 29th.

Contacted Game Monday afternoon and was told that DAWN WING never collected the parcel because they don't have drivers available "due to Covid19"...BIGGEST LOAD OF BS!! I ordered from 3 companies last week and I have received all my orders! Only GAME is useless in delivering their orders. I asked for the whereabouts of my parcel. I will literally drive and collect it but GAME told me that they don't actually know where it is. ***?

If your courier company sucks so much, get a new one. This is pathetic service.

I am an online student and need it this week as my semester starts July 6th!

IT HAS BEEN 19 DAYS AND STILL NO DELIVERY!!!

Never in my life will I ever purchase anything from Game again!!!!!!