Game - Nokia Smartphone Purchase Nightmare.

I purchased a Nokia 5 smartphone from Game on 26 March 2019. I only started using the device 3 weeks after purchase, so the window to exchange had aready lapsed.

This phone has been a nightmare from day one of using it. The speaker quality is terrible, the audio output is distorted (buzzes and hisses) regardless of what volume it's set to. I tried to just accept it and get used to it.

Then I found that my messages and notifications were being delayed by up to an hour after the phone enters sleep mode. I managed to work around it using an app which keeps the phone from entering stage 2 sleep mode.

Finally yesterday I tried to use the camera for video. It flat out REFUSES to stay focused on a specific object or location. No matter how many times I specify the focus point, it will always return to the center of the screen, losing focus on the specified object.

Having tried everything I could from my side, as a last resort I tried taking it to Vodacom Canal Walk (Supposedly a Nokia Care branch). They were of no help, and just wanted me to book it in so they could open it and replace the camera and speaker. I of course refused this since the phone is not even 2 months old!

I had mistakenly hoped that allowing the device to update would correct some of the issues. No such luck.

Was it really too much to ask to expect that a brand new phone works properly right out of the box?

All I want is a Nokia 5 phone that works as it should without having to be disassembled and tampered with.