GAME - NOKIA 2.1 CELL DAMAGED - NO RESPONSE FROM GAME/MASSMART

My extreme unhappiness with GAME is explained below. The staff at GAME Tyger Valley was very helpful but they are unable to assist me any further. I have not had any response frome GAME neither MASSMART , to whom I have escalated the matter to. Vodacom is just as bad as they did not even bother to read my explanation. Not a word from them up to now.

GAME MANAGEMENT,

I submitted the matter below on the GAME website on 23/04/2019 and have not received any reply - this is very disappointing as NOKIA rep**** immediately. I am also submitting this issue on the website of MASSMART hoping I get some response.

Please see the information below which I sent to NOKIA SOUTH AFRICA regarding the above phone which I bought from GAME.

I purchased a NOKIA 2.1 BLUE CELLPHONE (IMEI ********** ********** 0), from GAME STORES TYGER VALLEY on 19/12/2018 ( REF MAS062). On 26/3/2019 whilst travelling in my car, I received a call on the phone and pulled off the road to answer. A message was left that there was an urgent matter at home which I had to attend to. I then noticed that the "NO SIM" indicator on the screen when I wanted to make a call home. I opened the cover and found the SIM in place , re seated it but could not clear the "NO SIM" message. I tried again and removed the SIM and tried to re seat it when I noticed the metal clasp which holds the SIM in place was fairly loose and not securing the SIM card properly, in fact it was loose and fell off. I noticed that the pivots on the metal clasp was very flimsy and I could not get the SIM to stay in place. Desperate to make the urgent call home, the only thing I had in the car was some PRESSTIK ADHESIVE PUTTY of which I put some on the SIM clasp and managed to secure and activate the SIM card in this manner and make my call.On getting home the "NO SIM" was showing again and when I opened the phone found that some of the putty had gone soft and affected the SIM reader which resulted in the SIM reader no longer functioning. I tried to remove the putty but to no avail. I took the phone back to GAME STORES for repair under warranty but I subsequently received an ESTIMATE from VODACOM REPAIRS (JOB DETAILS : JOB NO: ********** 0- ********** 6) for the amount of R1149. I believe I should not have to pay this amount as the SIM reader design is really very flimsy and the "slide in" SIM reader design is much more reliable. I have only had the phone a few months and as the new price for this phone is approximately R1500 I do not feel it justified to pay this estimate amound of R1149 and have no guarantee that the SIM reader will not fail again. I had to make the call under emergency circumstances and had to effect emergency repairs. I hereby request that the phone be repaired under guarantee and waive the repair costs

FGJS MILLER CELL ********** 804