IHJVV
ISABELLA H. JANSEN VAN VUUREN
1 reviews | Active since Mar 2022
10 Nov 2025, 14:27
GAME - NO SERVICE - NO FEEDBACK FROM MANAGEMENT!!
TODAY IS 10 NOV.25 I WROTE REPORT TO GAME - ABOUT SERVICE AND OUR PROBLEM WITH PRINTER AND GAME MANAGEMENT FEEDBACK. WE REQUESTD OUR MONEY BACK OF R4,999.00 WE REPORTED THIS MORE THAN A WEEK AGO. STILL NO FEEDBACK WITH UPDATE FROM GAME MANAGEMENT. WE THOUGHT IF WAS ONLY GAME - BRITS. NOW IT SEEMS IT IS THE MANAGEMENT OF GAME STORE ALSO. I WILL KEEP ON POSTING ABOUT GAME SERVICE UNTIL WE GET OUR MONEY BACK FOR NEW PRINTER THAT DID NOT PRINT PROPERLY - AFTER FALSE ADVERTI*****T ON BOX OF PRINTER.
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Replies (2)IHJVV
ISABELLA H. JANSEN VAN VUUREN's updateReviewer Update
10 Nov 2025, 15:07SO THIS IS THE REPLY WE RECEIVED BACK FROM GAME AFTER AGAIN I PUT COMPLAINT ON HELLOPETER ABOUT NO RESPONSE RECEIVED:
Hi Isabella, Thank you for reaching out. The matter was escalated and regrettably, the printer will need to be assessed to determine what the fault is and repaired if possible. This information was conveyed to you by the agent who dealt with your query.
NOW OUR RESPONSE BACK TO GAME:
WE DO NOT WANT THIS MACHINE TO BE FIXED!!!!!!!!!!!!!!!
WE WANT OUR MONEY BACK. THIS IS A NEW MACHINE THAT JUST ALL OF SUDDEN STARTED TO PRINT UNCLEAR.
WHY DO WE NEED TO WAIT FOR A BRAND NEW PRINTER TO BE FIXED OR REVIEWED?
WHY DO YOU ADVERTISE THIS PRINTER WITH ALL THE POSITIVE MARKETING STRATEGIES THAT YOU HAVE - AND WE AS USER HAD TO BRING MACHINE IN BECAUSE OF A PRINTING PROBLEM??
JUST GIVE OUR MONEY BACK. AS EASY AS THAT. A NEW PRINTER PAID FOR R4,999.00 SHOULD NOT AT ALL GIVE ANY PRINTING PROBLEM WITHIN A MONTH.
SO WHAT IS YOUR EXCUSE FOR THIS?
GIVE OUR MONEY BACK. WE DONT WANT ANY FURTHER EXCUSES!
IF WE DO NOT GET SUFFICIENT FEEDBACK FROM GAME OR OUR MONEY BACK - WE WILL TAKE IT FURTHER WITH THE CONSUMER GOODS & SERVICES OMBUDS (CGSO).
REF: ***
Hi Isabella, Thank you for reaching out. The matter was escalated and regrettably, the printer will need to be assessed to determine what the fault is and repaired if possible. This information was conveyed to you by the agent who dealt with your query.
NOW OUR RESPONSE BACK TO GAME:
WE DO NOT WANT THIS MACHINE TO BE FIXED!!!!!!!!!!!!!!!
WE WANT OUR MONEY BACK. THIS IS A NEW MACHINE THAT JUST ALL OF SUDDEN STARTED TO PRINT UNCLEAR.
WHY DO WE NEED TO WAIT FOR A BRAND NEW PRINTER TO BE FIXED OR REVIEWED?
WHY DO YOU ADVERTISE THIS PRINTER WITH ALL THE POSITIVE MARKETING STRATEGIES THAT YOU HAVE - AND WE AS USER HAD TO BRING MACHINE IN BECAUSE OF A PRINTING PROBLEM??
JUST GIVE OUR MONEY BACK. AS EASY AS THAT. A NEW PRINTER PAID FOR R4,999.00 SHOULD NOT AT ALL GIVE ANY PRINTING PROBLEM WITHIN A MONTH.
SO WHAT IS YOUR EXCUSE FOR THIS?
GIVE OUR MONEY BACK. WE DONT WANT ANY FURTHER EXCUSES!
IF WE DO NOT GET SUFFICIENT FEEDBACK FROM GAME OR OUR MONEY BACK - WE WILL TAKE IT FURTHER WITH THE CONSUMER GOODS & SERVICES OMBUDS (CGSO).
REF: ***
IHJVV
ISABELLA H. JANSEN VAN VUUREN's update10 Nov 2025, 15:07
Reviewer Update
SO THIS IS THE REPLY WE RECEIVED BACK FROM GAME AFTER AGAIN I PUT COMPLAINT ON HELLOPETER ABOUT NO RESPONSE RECEIVED:
Hi Isabella, Thank you for reaching out. The matter was escalated and regrettably, the printer will need to be assessed to determine what the fault is and repaired if possible. This information was conveyed to you by the agent who dealt with your query.
NOW OUR RESPONSE BACK TO GAME:
WE DO NOT WANT THIS MACHINE TO BE FIXED!!!!!!!!!!!!!!!
WE WANT OUR MONEY BACK. THIS IS A NEW MACHINE THAT JUST ALL OF SUDDEN STARTED TO PRINT UNCLEAR.
WHY DO WE NEED TO WAIT FOR A BRAND NEW PRINTER TO BE FIXED OR REVIEWED?
WHY DO YOU ADVERTISE THIS PRINTER WITH ALL THE POSITIVE MARKETING STRATEGIES THAT YOU HAVE - AND WE AS USER HAD TO BRING MACHINE IN BECAUSE OF A PRINTING PROBLEM??
JUST GIVE OUR MONEY BACK. AS EASY AS THAT. A NEW PRINTER PAID FOR R4,999.00 SHOULD NOT AT ALL GIVE ANY PRINTING PROBLEM WITHIN A MONTH.
SO WHAT IS YOUR EXCUSE FOR THIS?
GIVE OUR MONEY BACK. WE DONT WANT ANY FURTHER EXCUSES!
IF WE DO NOT GET SUFFICIENT FEEDBACK FROM GAME OR OUR MONEY BACK - WE WILL TAKE IT FURTHER WITH THE CONSUMER GOODS & SERVICES OMBUDS (CGSO).
REF: ***
Hi Isabella, Thank you for reaching out. The matter was escalated and regrettably, the printer will need to be assessed to determine what the fault is and repaired if possible. This information was conveyed to you by the agent who dealt with your query.
NOW OUR RESPONSE BACK TO GAME:
WE DO NOT WANT THIS MACHINE TO BE FIXED!!!!!!!!!!!!!!!
WE WANT OUR MONEY BACK. THIS IS A NEW MACHINE THAT JUST ALL OF SUDDEN STARTED TO PRINT UNCLEAR.
WHY DO WE NEED TO WAIT FOR A BRAND NEW PRINTER TO BE FIXED OR REVIEWED?
WHY DO YOU ADVERTISE THIS PRINTER WITH ALL THE POSITIVE MARKETING STRATEGIES THAT YOU HAVE - AND WE AS USER HAD TO BRING MACHINE IN BECAUSE OF A PRINTING PROBLEM??
JUST GIVE OUR MONEY BACK. AS EASY AS THAT. A NEW PRINTER PAID FOR R4,999.00 SHOULD NOT AT ALL GIVE ANY PRINTING PROBLEM WITHIN A MONTH.
SO WHAT IS YOUR EXCUSE FOR THIS?
GIVE OUR MONEY BACK. WE DONT WANT ANY FURTHER EXCUSES!
IF WE DO NOT GET SUFFICIENT FEEDBACK FROM GAME OR OUR MONEY BACK - WE WILL TAKE IT FURTHER WITH THE CONSUMER GOODS & SERVICES OMBUDS (CGSO).
REF: ***
Game's replyOfficial
10 Nov 2025, 15:33Hi Isabella, thanks for getting in touch. We're so sorry for the delay. The matter has been re-escalated to our complaints team; they have been informed about your request.
Game's reply10 Nov 2025, 15:33
Official
Hi Isabella, thanks for getting in touch. We're so sorry for the delay. The matter has been re-escalated to our complaints team; they have been informed about your request.