GAME: NO ACCOUNTABILITY AND NO INTEGRITY.

I just had the worst and disappointing customer experience with Game Stores regarding a false adverti*****t their website on the 03rd April 2021 of a PlayStation 4/XBox FIFA 21 that was promotion in the beginning of April till the 12th of April 2021 for R570,00 online however to my surprise when I’m trying to order it has changed to R799,99 on the same PlayStation 4 FIFA 21 game and promotion that was till the 12/04/2021. I logged in my complaint on the 4th of April 2021 with the ticket number of (873290).

I sent them a query on the error and visited their store at Game Greenacres to enquire of the promotion of which I was told it was an online promotion, after a couple of follow ups with their call centre. I was told that their marketing department is aware of the error and they would like to take accountability by offering me a voucher meaning I’ll get the game for R570,00 as it was listed on the error.

I sent them screenshots of the error of which it served as proof of the error.

After a week of waiting for the voucher, I called again numerous times to follow up only to be requested to brief other consultants with my query - I had the most frustrating experience though I tried to keep calm throughout the process as I didn’t want to ruin anyone’s day as I knew consultants were not decision makers.

Only today, 22 April 2021 after I’ve followed every 2 days in the week I’m told that I can’t receive any voucher as per their promise because I didn’t place the order as they would’ve refunded me the difference.

What happened to the accountability? There’s no integrity at Game Stores and they’ve lost me and my family as customers.