Game Neh!!!

So I bought gifts online for my mother in-law which was delivered to her on the 19/07/2022 who stays in a remote arear. The toaster was damaged from the box and the missing piece was not in the packaging. Spoke to Game and a consult by the name of Sive on the 26/07/2022 and up to today 03/08/2022 nothing has been communicated to me. All I asked was the toaster be returned as there is no Game store close by for her to go exchange. As much as they debited my account and delivered they should be able to pick up and replaced. When I call customer care I am being sent from one department to the next. !!!!