Game N1 Cuty

Game stores N1 city. Took an item back and wanted to replace it and they would not assist me. Informed them of what was wrong and they gave me alternative. They need to send it somewhere to get it assessed. After waiting for a manager(being called twice and within an half an hour), whom I did not request for, the customer service lady raised her at me. I just wanted the iron to be replaced or money given back and they blatantly refused.