1 reviews | Active since Sept 2023
GAME N1 CITY... PATHETIC CUSTOMER SERVICE
Game N1 City literally has the most pathetic customer service. In August I booked my daughter's cellphone in for repairs, and was assured it would only take 21 working days but the store would be in contact with me regarding the repair. After 20 working days of no communication from the store, and numerous failed attempts to try and get through to the customer service department I went into the store to enquire. I was told that they received no feedback from Vodacom and would follow up and phone me the next day. Needless to say no one contacted me and I again had to contact the store myself. Asanda in customer service told me she's follow up but again I had to call her and the excuse was she cannot get hold of the supplier. Surely, Game staff are trained on customer service or are they just put in a department without being trained how to do their job. She was going to get back to me before 5pm and again no feedback from this pathetic excuse for a customer service department. No communication, no follow ups.... I will definitely not be returning to a Game Store in future
25 working days later... well done Game for proving once again how *********** you are. The promise to refund or replace an item if you exceed your 21 day policy is a complete lie, all I've heard is excuses upon excuses. Disgusted is an understatement. Not once has anyone from Game taken responsibility, the blame just gets shifted to the supplier.
25 working days later... well done Game for proving once again how *********** you are. The promise to refund or replace an item if you exceed your 21 day policy is a complete lie, all I've heard is excuses upon excuses. Disgusted is an understatement. Not once has anyone from Game taken responsibility, the blame just gets shifted to the supplier.
Thank you for coming back to us. We're sorry your query hasn't been sorted.
Rest assured, your query is with our complaints team and your feedback will be noted.
Kind regards
SG
Thank you for coming back to us. We're sorry your query hasn't been sorted.
Rest assured, your query is with our complaints team and your feedback will be noted.
Kind regards
SG
How am I collecting a phone that's not in the same condition as it was when it was booked in. Once again, I'm being told they'll follow up and get back to me. I'm sure this will take another 25+ working days.
I'm done with Game N1 CITY... Surely there is a regional manager that is trained to deal with customer complaints. Game is so quick to promote their policies but can't adhere to it.
How am I collecting a phone that's not in the same condition as it was when it was booked in. Once again, I'm being told they'll follow up and get back to me. I'm sure this will take another 25+ working days.
I'm done with Game N1 CITY... Surely there is a regional manager that is trained to deal with customer complaints. Game is so quick to promote their policies but can't adhere to it.