GAME N1 City no further support

Visited Game N1 City on sunday 17 Feb to upgrade my phone. Arrived at 09h00. No employee to attend as according to the arrogant manager Paul, she got stuck in traffic. When I told him there is no traffic congestion as it is Sunday 09h00 , Really at 09h00 on a Sunday morning,? he changed his story to say that the salesperson is stuck in a taxi. . Then she arrived at nearly 09h30 to rudely inform me that no upgrades will be done due to the printer that does not work. Really? Game Stores are selling printers but they cannot print themselves. The Manager was not even aware of the printer that was not working. I approach the Manager to inform him that he made me wait for half an hour for nothing he told me he only know of matters that he gets informed about. I always thought a Manager should be on top of it all. He was arrogant and was clapping hands to music that was playing in the store. He was not apologetic at all. And when I informed him that I will report him , all he could say was "Be my guest". Who would want to ever shop in this store again? I had to find my way to Canal Walk where I also could not be assisted due to the system that were down and then again found my way to Tygervalley Game where Lucinda was of great assistance.