Game N1 City Cellphones department

I am completely disgusted by the service Game N1 city cellphones department gives. It's been months where they have advertised the Samsung S22 deal, a few months ago it go lt re-advertised and recently it got added to the black friday deals as well. For months I've been trying to get this contract deal from n1 city. They have taken my number and promised a call back, yet nothing. But when I go to the store or get through to them via phone call it's always "we sold the last stock this morning". Yet i've been waiting for months. I was even told my name and number is not on their call back list and that I should give it again to be added. I was promised a call the next morning, months later I'm still waiting. I have contacted websupport and on Monday 20 November 2023 I contacted Customer Care. The agent promised to call me back the next day, it is now Wednesday and I'm still waiting. Each and every time I try to contact Game n1 city I have to phone 20times before my call gets answered. The switchboard puts me through to the cellphones department and then the phone just continues to ring. I have wasted so much airtime on phoning them and never getting through. I have wasted time and money on transport to get to the store each and every time. For months I've been waiting and each time I have to hear "we are out of stock". Why has this deal been advertised thrice in the last few months if I have to continuesly hear there's no stock? I've been trying since July 2023,the recent deal ends on the 6th of December yet still nothing. This is honestly pathetic to say the least.