1 reviews | Active since Jun 2016
GAME N1 CITY
<p>I AM SO DISSAPOINTED AT THE SERVICE I HAVE RECEIVED FROM GAME IN N1 CITY.</p> <p> </p> <p>ON SUNDAY THE 29TH OF APRIL I WENT INTO THE STORE TO PURCHASE A XBOX AND A TV FOR MY KIDS ALONG WITH SOME OTHER GOODIES.</p> <p> </p> <p>ON MONDAY I GET A CALL FROM A STAFF MEMBER AT GAME TELLING ME I DID NOT PAY THE TV LICENCE THAT I REGISTERED FOR IN THE STORE ON SUNDAY IN ORDER TO PURCHASE THE TV.</p> <p> </p> <p>I ADVISED I WAS NOT AWARE OF THIS AS I HANDED THE PAPER WORK OVER TO THE CASHIER SHE RANG UP ALL MY GOODS I DID NOT CHECK THE SLIP.</p> <p> </p> <p>SO UPON CHECKING MY SLIP I SEE THAT THE CASHIER DID NOT RING UP THE TV LICENCE.</p> <p> </p> <p>MY QEUSTION IS HOW IS THIS MY FAULT????? </p> <p> </p> <p>I THEN ADVISED THAT I WILL COME BACK IF NOT BY THIS WEEKEND PAST THEN THE FOLOWING WEEKEND AS I ALSO WORK WEEKENDS AND THE GAME IN N1 CITY CLOSES EARLY.</p> <p> </p> <p>I WAS ADVISED TO GET THERE AS SOON AS I CAN AS THIS IS SHOWING AS A NEGATIVE IN THERE STORE.</p> <p> </p> <p>I THEN GET A CALL YESTERDAY THE 05.06.2016 ASKING ME WHAT TIME I AM COMING IN TO THE STORE AS THEY NEED ME TO PAY THE OUTSTANDING AMOUNT AS SOON AS POSSIBLE.</p> <p> </p> <p>I TOLD THE LADY I SAID ILL BE THERE BY NEXT WEEKEND FOR THE LATEST.</p> <p> </p> <p>THE LADY THEN INFORMS ME VERY RUDE THAT I WILL BE HELD LIABLE FOR ALL EXTRA COST AS THE AMOUNT NOW WENT UP FROM THE NORMAL R250 FOR A TV LICENCE TO ALREADY R290 IN ONCE WEEK AND THE SABC WILL NOW BILL ME FOR THIS.</p> <p> </p> <p>LONG STORY SHORT I NOW FEEL THAT I DO NOT WANT TO PAY THIS MONEY AND THAT GAME SHOULD BE HELD LIABLE FOR THE AMOUNT AND NOT INCONVENIENCE ME.</p> <p> </p> <p>I SPENT NEARLY R10 000 IN THE SHOP THAT DAY AND NOW IM BEING TREATED LIKE A *****.</p> <p> </p> <p>ONTOP OF THIS ALL I WAS SOLD A XBOX THAT WAS FAULTY IT WOULD NOT EVEN SWITCH ON.</p> <p> </p> <p>THE VERY SAME DAY I HAD TO DRIVE TO GAME IN CANAL WALK TO DO A IMMEDIATE CHANGE FOR THE XBOX.</p> <p> </p> <p>I AM SO DISGUSTED IN THE AFTER SALES SERVICE I HAVE RECEIVED AND WILL NEVER SET FOOT INTO THAT N1 CITY GAME.</p> <p> </p> <p>I WILL MOST DEFNITLY INFORM MY FAMILY AND FRIENDS OF THE BAD BAD SERVICE I HAVE RECEIVED.</p> <p> </p>
We acknowledge receipt of your complaint and apologise for your inconvenience in this matter.
Store Management will investigate this matter and will contact you with updated feedback.
Regards.
Rina Taute
Group Customer Service Advisor
Tel: ***73
We acknowledge receipt of your complaint and apologise for your inconvenience in this matter.
Store Management will investigate this matter and will contact you with updated feedback.
Regards.
Rina Taute
Group Customer Service Advisor
Tel: ***73
Further to the above matter we confirm that Mr Gary Lauf made contact with you to discuss this matter.
We thank you for your support and look forward having you in the store again soon.
Regards.
Rina Taute
Group Customer Service Advisor
Tel: ***73
Further to the above matter we confirm that Mr Gary Lauf made contact with you to discuss this matter.
We thank you for your support and look forward having you in the store again soon.
Regards.
Rina Taute
Group Customer Service Advisor
Tel: ***73
