vP
victor P

1 reviews | Active since Nov 2015

12 Oct 2024, 11:02

Game Mokopane *********** staff

Hi HP,

I am very disappointed with Mokopane Game management that were on duty today and could not make a firm decision to assist me and my bother in-law. He made a purchase yesterday without a challenge with his RCS card but today management on duty could not assist him. They did not want any form of verification to show that it was him that purchase yesterday. He showed them sms and other cards with the same names to prove that it was him.

The cashier was very rude, they even brought some guy called tshepo claiming to be a supervisor as well. 3 manager whom cannot make a discretion to validate and assist a client.

Game Mokopane has the highest level of unprofessional poor service. Rose Moabelo and Sandra Manamela are not well trained to run the branch. Managers by status but not merits.

We need a written feedback from Game Mokopane

0
Replies (2)
Game
Game's reply13 Oct 2024, 09:50
Official
Hi Victor, thank you for getting in touch. I'm sorry, your brother in-law had a poor experience at the store and couldn't be assisted due to not having proof of identity with him. I have escalated your query and will revert to you as soon as I have feedback. 
Game
Game's reply14 Oct 2024, 15:22
Official
Hi Victor, I've tried calling you without success. The store manager has advised that he's been in touch with you and that you'll be visiting the store and that he'll assist in sorting out your brother in-law.