Game Mistreating the elderly

My 55 year old mother in law bought a laptop in May last year as she desperately needed it work. The laptop broke just before December but by the time we tried to take it back the supplier was closed for the holidays. We were then only able to take it back in June. She had no choice but to s**** money together to buy a new laptop. In the day and age when we as south african can barley afford a bread. Upon return the Manager told us once the supplier fixes the Laptop they could l9ok to selling it again and my mother inlaw would get a refund. Now they telling his poor old lady she cannot get a refund as it's a month too late for the return. I am completely discussed how game is treating the elderly.