AG
Anne G
1 reviews | Active since May 2015
17 Sept 2020, 10:53
Game misleads Pensioners!
Game stores send out sms adverts " wednesday is pensioner day at game. 10% for all pensioners on all essential items. Our safe and sanitized stores open from 9AM" TOTALLY MISLEADING! We registered and bought many essential items.eg. Tins black beans, 3 beans , dried beans, samp, mielie meal, salt, tea, sunflower oil, , beetroot :- no pensioner discount given. We also purchased some biscuits and Oros and a plastic bag .These non essential items were deemed essential items and we got the 10% on these!. When we queried this no staff member knew which were essential items in the shop! They just said essential items are not groceries ! So Pensioners do not get fooled into shopping at Game . It is a RUSE!
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Replies (1)
Game's replyOfficial
17 Sept 2020, 11:16Good day Anne,
Thank you for taking my call.
Please accept our sincerest apology about the experience and service you have received at our store.
As discussed over the phone, I will escalate this matter to senior management at the store and they will get back to you. The turn around time is 24 hours for the store to get back to you.
Thank you.
Regards
Mlindeli
Thank you for taking my call.
Please accept our sincerest apology about the experience and service you have received at our store.
As discussed over the phone, I will escalate this matter to senior management at the store and they will get back to you. The turn around time is 24 hours for the store to get back to you.
Thank you.
Regards
Mlindeli
Game's reply17 Sept 2020, 11:16
Official
Good day Anne,
Thank you for taking my call.
Please accept our sincerest apology about the experience and service you have received at our store.
As discussed over the phone, I will escalate this matter to senior management at the store and they will get back to you. The turn around time is 24 hours for the store to get back to you.
Thank you.
Regards
Mlindeli
Thank you for taking my call.
Please accept our sincerest apology about the experience and service you have received at our store.
As discussed over the phone, I will escalate this matter to senior management at the store and they will get back to you. The turn around time is 24 hours for the store to get back to you.
Thank you.
Regards
Mlindeli