VK
VAUGHN K
1 reviews | Active since Jul 2011
05 Feb 2020, 20:49
Game misleading and passing the buck
On the 27th January I bought a Defy dishwasher at Game Tygervalley and was informed that there's currently a promotion where I get 5 year warranty and also a Finish hamper worth R 450. I was then informed by Finish that the hamper is no longer available and the warranty also expired. I then contacted game customer services via email who advised me that I should call defy. Their sales consultant said he will follow up but I've heard nothing since. Game, I bought this dishwasher from YOUR store and the special was advertised in YOUR store. I was advised by YOUR sales man. I want my hamper and extra warranty. Otherwise come fetch your dishwasher and return my money.
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Replies (4)
Game's replyOfficial
06 Feb 2020, 07:30Hi Vaughn,
We apologize for the inconvenience this has caused you.
Kindly email your contact details with "Complaint 375296" as the subject line to one of our email addresses listed below on our website so we may address this matter.
Regards
Marshalino
Game Online:
www.game.co.za
We apologize for the inconvenience this has caused you.
Kindly email your contact details with "Complaint 375296" as the subject line to one of our email addresses listed below on our website so we may address this matter.
Regards
Marshalino
Game Online:
www.game.co.za
Game's reply06 Feb 2020, 07:30
Official
Hi Vaughn,
We apologize for the inconvenience this has caused you.
Kindly email your contact details with "Complaint 375296" as the subject line to one of our email addresses listed below on our website so we may address this matter.
Regards
Marshalino
Game Online:
www.game.co.za
We apologize for the inconvenience this has caused you.
Kindly email your contact details with "Complaint 375296" as the subject line to one of our email addresses listed below on our website so we may address this matter.
Regards
Marshalino
Game Online:
www.game.co.za
VK
VAUGHN K's updateReviewer Update
07 Feb 2020, 10:05Hi
When can I expect feedback? I already tried resolving this matter before the complaint, so more than 2 weeks have passed and no one has made an effort from your end. Is this why Mass Mart is struggling right now, cause people are starting to shop else where so they don't have to deal with your shoddy after sales service?
Pull your socks up or soon Game will too be shutting down.
When can I expect feedback? I already tried resolving this matter before the complaint, so more than 2 weeks have passed and no one has made an effort from your end. Is this why Mass Mart is struggling right now, cause people are starting to shop else where so they don't have to deal with your shoddy after sales service?
Pull your socks up or soon Game will too be shutting down.
VK
VAUGHN K's update07 Feb 2020, 10:05
Reviewer Update
Hi
When can I expect feedback? I already tried resolving this matter before the complaint, so more than 2 weeks have passed and no one has made an effort from your end. Is this why Mass Mart is struggling right now, cause people are starting to shop else where so they don't have to deal with your shoddy after sales service?
Pull your socks up or soon Game will too be shutting down.
When can I expect feedback? I already tried resolving this matter before the complaint, so more than 2 weeks have passed and no one has made an effort from your end. Is this why Mass Mart is struggling right now, cause people are starting to shop else where so they don't have to deal with your shoddy after sales service?
Pull your socks up or soon Game will too be shutting down.
Game's replyOfficial
11 Feb 2020, 18:03Hi Vaughn,
We apologize for the inconvenience and experience this has caused you.
Kindly email your contact details with "Complaint 375296" as the subject line to one of our email addresses listed below on our website so we may address this matter.
Regards
Marshalino
Game Online
www.game.co.za
We apologize for the inconvenience and experience this has caused you.
Kindly email your contact details with "Complaint 375296" as the subject line to one of our email addresses listed below on our website so we may address this matter.
Regards
Marshalino
Game Online
www.game.co.za
Game's reply11 Feb 2020, 18:03
Official
Hi Vaughn,
We apologize for the inconvenience and experience this has caused you.
Kindly email your contact details with "Complaint 375296" as the subject line to one of our email addresses listed below on our website so we may address this matter.
Regards
Marshalino
Game Online
www.game.co.za
We apologize for the inconvenience and experience this has caused you.
Kindly email your contact details with "Complaint 375296" as the subject line to one of our email addresses listed below on our website so we may address this matter.
Regards
Marshalino
Game Online
www.game.co.za
VK
VAUGHN K's updateReviewer Update
12 Feb 2020, 10:35Hi Marshalino AKA Mr Copy and Paste
Don't bother, I have sent numerous emails to @game.co.za using your Complaint number in the subject line and nothing has come from it. I already managed to resolve this directly with Defy. Just shows how pathetic you guys are. You should be ashamed and feel really useless. Its simple, customer pays for something in the store, customer should receive what he paid for. If you can't master that, then you should should reconsider your business strategy
Don't bother, I have sent numerous emails to @game.co.za using your Complaint number in the subject line and nothing has come from it. I already managed to resolve this directly with Defy. Just shows how pathetic you guys are. You should be ashamed and feel really useless. Its simple, customer pays for something in the store, customer should receive what he paid for. If you can't master that, then you should should reconsider your business strategy
VK
VAUGHN K's update12 Feb 2020, 10:35
Reviewer Update
Hi Marshalino AKA Mr Copy and Paste
Don't bother, I have sent numerous emails to @game.co.za using your Complaint number in the subject line and nothing has come from it. I already managed to resolve this directly with Defy. Just shows how pathetic you guys are. You should be ashamed and feel really useless. Its simple, customer pays for something in the store, customer should receive what he paid for. If you can't master that, then you should should reconsider your business strategy
Don't bother, I have sent numerous emails to @game.co.za using your Complaint number in the subject line and nothing has come from it. I already managed to resolve this directly with Defy. Just shows how pathetic you guys are. You should be ashamed and feel really useless. Its simple, customer pays for something in the store, customer should receive what he paid for. If you can't master that, then you should should reconsider your business strategy