Game Middelburg lockdown service

I would like to lodge a complaint, As you know and i know we are currently in lockdown, i went to Game to return a broken iron which is still under waranty we bought it in October, this week it stopped working, when i went to game the lady asked me when did i buy it and i stated it to her, so so said i can bot exchange it now only things which was bought recently can be exchanged, But i can buy a new one, please explain to me what is the difference to exchange someting which is still under waranty and just buying a nee one?????? We do not have the finance to just buy a new one, then the lady said to me if i have a problem with it i must call Ramaphosa or go to the police station. What i also dont understand is an iron is something you NEED to iron you clothes, but others are allowed to buy toys for children etc, i dont get it.