Game : Microwave repair

Took a Microwave that was bought from Game to get assessed for a repair job around mid February to Game Cresta. 5 weeks later they waiting for parts to give me a quote??? Don't you have set prices for parts and besides you don't need parts to give a quote if you assessed the damage of the item. Out of frustration I decided that I rather get the microwave fixed on my own because clearly nothing seems to be getting done. It's now two weeks and Game has no idea when my microwave will be returned to the store. Almost 7 weeks without a microwave, if I didn't know any better, I would think my microwave was lost, Such an inconvenience...Well played guys!!!