GAME MENLYN WORST EVER!!

We purchased one of your specials as mentioned above DISCOVERY GAZEBO + BRAAI + 30 LITER CAMP-ASTER COOLER-BOX R1199.00 in the beginning of December 2018.

We have were not given a "30 Liter Camp-master Cooler-box" due to it being out of stock and same was written on my slip, I also filled in a form at the door with the security guard confirming same. We have been to the store on numerous occasions, with no luck. The guy who assisted us by letting us buy it from him as the sales agent Mr. Johannes Letsiri took down our details and promised to call us upon receiving new stock for the cooler-box. We have not heard anything from the store when I attend the store and query about this I get looked at as if i'm not speaking the same language and as if there might be a language barrier between us. This is by far the "worst" service I have ever received from such a big, brand named store. You are very quick to help and jump us to the tills and make us swipe but when it comes to follow up you guys are absolutely terrible at it!!