Game Menlyn not stepping up to the plate

Baught a faulty TV, phoned them so they could send the TV in for repairs, they came to collect it, only to inform me 1 week later that the suppliers are closing down for the festive season. Never communicated that to me, sat unnecessary without a TV the whole time. Plus the salesman never told me that they only do call outs on certain brands, but after lots of bargaining came to collect it only to save their asses. Staff doesn't greet my wife when we enter the home electronics section. Manager who handled my query, promised to be at the shop on a certain time, came there and he was nowhere to be found, only to found out from the information desk that he took the day off without communicating to me in advance, plus nobody is able to assist me. Only thing I was told is that I should come after six at night! Once again, COMMUNICATION, COMMUNICATION! Drove to there all the way for nothing. Few days later, still no sight of the wonderful manager, another manager Louis Bierman assisted me. After explaining my story and enduring his unfriendly ways, I was told that I needed to R336. 00 on my TV licence, whereas I paid it 1 year in advance in April 2018??!! So how does that work??? After paying, and already spending 3 hours so far in the shop, I waited for about another 45 minutes before witnessing how they package the loan unit TV in only carton and bubble wrap??? No box whatsoever. After that I informed them that I'm not taking responsibility for any damage to it the moment I go out of the shop. They were about to give the TV as is without any packaging????!!! Clearly I'm missing the point here. Very bad and unproffesional service. Plus I had to phone them constantly to get updates about my query. Can't even phone the clients as it should be, before they phone the shop. Very important point regarding customer service. Think they should go for a course in client service!!!! Won't purchase anything there again.