HT
Hector T
1 reviews | Active since Aug 2025
23 Aug 2025, 10:30
Game Menlyn Horrible Expereince
bought a TCL 65" TV from Game Menlyn less that 3 months ago, the TV is not working, reported to the game store and the manager asked for pictures/videos which i supp****. the manager was rude and intimidating and aggressive, he pushed the blame to TCL and not want to resolve the issue. instead i was embarrassed and he told me that im useless and poor infront of other customers. to date the TV is still not working and i wasted 12K.
TCL technician indicated that Game should take accountability as i bought the TV @ game and not TCL
Helpful (0)
Replies (12)0
Replies (12)HT
Hector T's updateReviewer Update
24 Aug 2025, 23:56Hi there
I would appreciate that, I would also appreciate if the customer official be trained on how to deal with customers especially his attitude, tone and body language, not forgetting that I am the customer and not his child whereby he can say anything anyhow to
I would appreciate that, I would also appreciate if the customer official be trained on how to deal with customers especially his attitude, tone and body language, not forgetting that I am the customer and not his child whereby he can say anything anyhow to
HT
Hector T's update24 Aug 2025, 23:56
Reviewer Update
Hi there
I would appreciate that, I would also appreciate if the customer official be trained on how to deal with customers especially his attitude, tone and body language, not forgetting that I am the customer and not his child whereby he can say anything anyhow to
I would appreciate that, I would also appreciate if the customer official be trained on how to deal with customers especially his attitude, tone and body language, not forgetting that I am the customer and not his child whereby he can say anything anyhow to
Game's replyOfficial
25 Aug 2025, 10:24Hi Hector, thank you for coming back to us. Your query was escalated to our complaints team and you will be reverted to as soon as they have further feedback.
Game's reply25 Aug 2025, 10:24
Official
Hi Hector, thank you for coming back to us. Your query was escalated to our complaints team and you will be reverted to as soon as they have further feedback.
HT
Hector T's updateReviewer Update
25 Aug 2025, 12:34Thank you
Thank you a lot
It means a lot to be taken serious
Thank you a lot
It means a lot to be taken serious
HT
Hector T's update25 Aug 2025, 12:34
Reviewer Update
Thank you
Thank you a lot
It means a lot to be taken serious
Thank you a lot
It means a lot to be taken serious
Game's replyOfficial
25 Aug 2025, 17:26You're welcome Hector. The agent handling your query will be in touch with you as soon as he has feedback.
Game's reply25 Aug 2025, 17:26
Official
You're welcome Hector. The agent handling your query will be in touch with you as soon as he has feedback.
HT
Hector T's updateReviewer Update
27 Aug 2025, 13:18Good day
i am not sure how far is my case, however i am still left unattended, frustrated and still running at a R12000 loss. i am not sure why this is taking so long. i am highly disappointed and do not have any sort of trust with Game.
please sort this out. how can Game do this to me only after taking my money and providing me with a bad quality TV and worse service
i am not sure how far is my case, however i am still left unattended, frustrated and still running at a R12000 loss. i am not sure why this is taking so long. i am highly disappointed and do not have any sort of trust with Game.
please sort this out. how can Game do this to me only after taking my money and providing me with a bad quality TV and worse service
HT
Hector T's update27 Aug 2025, 13:18
Reviewer Update
Good day
i am not sure how far is my case, however i am still left unattended, frustrated and still running at a R12000 loss. i am not sure why this is taking so long. i am highly disappointed and do not have any sort of trust with Game.
please sort this out. how can Game do this to me only after taking my money and providing me with a bad quality TV and worse service
i am not sure how far is my case, however i am still left unattended, frustrated and still running at a R12000 loss. i am not sure why this is taking so long. i am highly disappointed and do not have any sort of trust with Game.
please sort this out. how can Game do this to me only after taking my money and providing me with a bad quality TV and worse service
Game's replyOfficial
29 Aug 2025, 15:45Hi Hector, Apologies for the delay. Your query is being handled by the complaints team and I saw the agent has emailed you.
Game's reply29 Aug 2025, 15:45
Official
Hi Hector, Apologies for the delay. Your query is being handled by the complaints team and I saw the agent has emailed you.
HT
Hector T's updateReviewer Update
30 Aug 2025, 09:05Hi, yes, that’s all that I have been receiving, emails of apologies and that they will get back to me. We have been going back and forth however there is no action from your side. I requested that the device be replaced. Apart from apology emails nothing is being done. Can we action and stop sending emails left right and centre.
This is what frustrates me further. It’s like Game is deliberately stalling in order to tire me so the matter can remain unsolved
This is really bad
How about you come and replace the device instead of texting me
This is what frustrates me further. It’s like Game is deliberately stalling in order to tire me so the matter can remain unsolved
This is really bad
How about you come and replace the device instead of texting me
HT
Hector T's update30 Aug 2025, 09:05
Reviewer Update
Hi, yes, that’s all that I have been receiving, emails of apologies and that they will get back to me. We have been going back and forth however there is no action from your side. I requested that the device be replaced. Apart from apology emails nothing is being done. Can we action and stop sending emails left right and centre.
This is what frustrates me further. It’s like Game is deliberately stalling in order to tire me so the matter can remain unsolved
This is really bad
How about you come and replace the device instead of texting me
This is what frustrates me further. It’s like Game is deliberately stalling in order to tire me so the matter can remain unsolved
This is really bad
How about you come and replace the device instead of texting me
HT
Hector T's updateReviewer Update
02 Sept 2025, 08:00Any feedback??
HT
Hector T's update02 Sept 2025, 08:00
Reviewer Update
Any feedback??
HT
Hector T's updateReviewer Update
03 Sept 2025, 08:51i am still not assisted, i will be looking into other means via social media to publish my experience and together with all the evidence i have including the conversations indicating that Game is a ****, THE DONT CARE ABOUT THE CUSTOMERS EXPERIENCE ONCE THEY GET THEIR MONEY, i am sitting with a new yet malfunctioning device, they are shifting blame to TCL.
i am going to make the videos and content viral on almost all the platforms . there after i am suing
people deserve to know the truth
i am going to make the videos and content viral on almost all the platforms . there after i am suing
people deserve to know the truth
HT
Hector T's update03 Sept 2025, 08:51
Reviewer Update
i am still not assisted, i will be looking into other means via social media to publish my experience and together with all the evidence i have including the conversations indicating that Game is a ****, THE DONT CARE ABOUT THE CUSTOMERS EXPERIENCE ONCE THEY GET THEIR MONEY, i am sitting with a new yet malfunctioning device, they are shifting blame to TCL.
i am going to make the videos and content viral on almost all the platforms . there after i am suing
people deserve to know the truth
i am going to make the videos and content viral on almost all the platforms . there after i am suing
people deserve to know the truth
Game's replyOfficial
03 Sept 2025, 12:04Hi Hector, the complaints agent handling your query have tried calling you, without success, however he has emailed you. Kindly check your junk folder if it's not showing in your inbox.
Game's reply03 Sept 2025, 12:04
Official
Hi Hector, the complaints agent handling your query have tried calling you, without success, however he has emailed you. Kindly check your junk folder if it's not showing in your inbox.
HT
Hector T's updateReviewer Update
03 Sept 2025, 12:20Hi, this is incorrect as they have been in contact with me daily, the response is the same "the issue is being escalated" hence i posted above that i am sick and tired of the same response daily withour action and that i want my refund.
Game is push the blame to TCL, however i bought the device at game and that is where i want my money. i have all the screenshots and pictures to back me up. TCL technician checks up with me daily and is in agreement that the device must be replaced. there is only so much he can do.
i want my money GAME, thats it.
you are frustrating and ****ming customer who has been loyal to you and paid you over 50k in cash over the years. the trust relationship is broken.
Please refund my money and fetch this useless device on my wall
Game is push the blame to TCL, however i bought the device at game and that is where i want my money. i have all the screenshots and pictures to back me up. TCL technician checks up with me daily and is in agreement that the device must be replaced. there is only so much he can do.
i want my money GAME, thats it.
you are frustrating and ****ming customer who has been loyal to you and paid you over 50k in cash over the years. the trust relationship is broken.
Please refund my money and fetch this useless device on my wall
HT
Hector T's update03 Sept 2025, 12:20
Reviewer Update
Hi, this is incorrect as they have been in contact with me daily, the response is the same "the issue is being escalated" hence i posted above that i am sick and tired of the same response daily withour action and that i want my refund.
Game is push the blame to TCL, however i bought the device at game and that is where i want my money. i have all the screenshots and pictures to back me up. TCL technician checks up with me daily and is in agreement that the device must be replaced. there is only so much he can do.
i want my money GAME, thats it.
you are frustrating and ****ming customer who has been loyal to you and paid you over 50k in cash over the years. the trust relationship is broken.
Please refund my money and fetch this useless device on my wall
Game is push the blame to TCL, however i bought the device at game and that is where i want my money. i have all the screenshots and pictures to back me up. TCL technician checks up with me daily and is in agreement that the device must be replaced. there is only so much he can do.
i want my money GAME, thats it.
you are frustrating and ****ming customer who has been loyal to you and paid you over 50k in cash over the years. the trust relationship is broken.
Please refund my money and fetch this useless device on my wall
Game's replyOfficial
03 Sept 2025, 14:59Hi Hector, I'm sorry I cannot provide you with a different teply. The complaints agent has been in touch with you and advised what the feedback is from the supplier. Please note that credits are only passed by the supplier and that will be after a final assessment.
Game's reply03 Sept 2025, 14:59
Official
Hi Hector, I'm sorry I cannot provide you with a different teply. The complaints agent has been in touch with you and advised what the feedback is from the supplier. Please note that credits are only passed by the supplier and that will be after a final assessment.