Game / massmart USELESS, PATHETIC, SHODDY SERVICE

I called to game/ massmart "rcs department" , to advise a change in banking details. Being an honest client counts for jack with this commercial brothel. the tepehonic **** and abuse starts here, whilst we want service as propmy paying clients. I reached the rcs customer care / accounts and liased with a misguided element :Yumnah. This after I was put on hold for a while. Firts she giggled the entire call and put me on hold at regular intervals. Reluctantly hse divulged her name [I doubt if it is her real name] then I called their head office and ended up in Durban. The disgusting servivce ensued and resumed as nobody assumes ownership or accountability. This transpired in November of 2019, we are now nearing the end of January of 2020. Still NO attempt at a resolve or a person with minimal savvy who cares.

Below is the only revert from this mediocre factory since 2019 November:

Web Support Game *** via mdd.co.za Mon, Jan 13, 2:38 PM (11 days ago) to me

Hi There Carl,

I hope this email finds you well.

Please advise if you have been contacted and the matter below resolved.

"Today I contacted your commercial brothel [that pretends to be a call center / contact center] n lieu of service. To be mentally ****d with such putrid service is hardly what I expect when I’m paying on time. I called today at 12h24 and was assisted by Sibo. I asked to be directed to the department where I can alter my banking details. I was relayed onto the next person.this was at 12h27. She kept silent for a while. Then with a giggle she said “HI”. I prompted her to tell me her name. She responded with very little interest or enthusiasm and stated her name was Yumnah. I asked if she could assist in changing banking details. She just said “Hold” and left me “holding” / hanging till I called back at 13h09 and was assisted by Sinovuyo at 13h11 today. As a client all I want is service ad to pay Game / Massmart for what is due by me. With such pathetic service and lack of professionalism, I doubt if I want to continue business with low-class factory attitudes ad responses. So NOW you can call me and I will decide if I intend paying you, as I have done faithfully over the years. Disgusted and livid Your soon-to-be ex client"

I look forward to your response.

Kind Regards Abdul Petersen Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73) Game Sure Extended Warranty Enquiries: Tel: ***/ *** Game Sure Extended Warranty Enquiries: Tel: ***/ ***www.game.co.za