GAME - Massmart MESS!!!

Game stores .DO NOT buy from them!!! Worst Never in my life!!!!! I purchased a Defy stove on the Game website on 21 June 2020. There was a disclaimer that due to Covid 19, there would be a 10 to a maximum of 14 days to delivery to my mom's house. Fair enough. Day 15 rolls by, and although when I track the stove on the Game website, the website gives the order number & states that order was despatched on 25 June. I make my first call to the "Customer care" (should be called " Game NO customer care "!!!). Get hold of Eagan. Eagan cant find the waybill number, although he then tells me that Dawn Wing DEFINITELY has the stove. I phone Dawn Wing and they have zero record of the stove. They have NOT received it to despatch. Call 2 to customer NO care. I tell Eagan that he needs to find where the stove is. He promises to phone me back. Nothing. 4 days later he mailed me to say that the stove actually is STILL not despatched!!. I ask to speak to one of the 4 call center managers who are on duty...but they are all in a meeting. Ok I say, so I want to speak to a manager NOW...." no you can't because they are all busy". Ok I say....so here's the deal Alex, customer care guy, give all 4 managers my message and cell number and make SURE that ONE of them phone me by 9.15am the next day. Alex agrees to make it happen. Next morning rolls around...9.15am comes and goes. At 9.30am I phone AGAIN.....still no manager to talk to. Then I tell poor call center person ( number 3) is that NOW I'm going to the Ombudsman! Please no. Please he says. Don't go to the Ombudsman. Anyway long story short, on Saturday, 18 July 2020, I call again and GET hold of a lovely Manager named Reagan. She hears me out and says that she will investigate herself and will phone me back in one hour. Reagan was amazing and DID phone me back and told me that the Defy stove that was "in stock" when I placed my order online.....was actually NEVER available!!! WTH?? I told dear Reagan that I want a refund and how long would it take for Game to EFT the R4399.00 back to my account....14 days! WHAT? Are you kidding me?!!! Ombudsman........HERE I COME....!!!!! There really should be a MINUS 50 stars option here for rating truly DISMAL service from Game. They TOOK my money against a product they did not have....isn't that *****???

Massmart Holdings Limited (JSE: MSM) is an SA firm that owns GAME, Makro, Builder's Warehouse & CBW.