Game, Massmart is ridiculous, dont care for customers

Gam store galleria, i was was there for 4 hours matter did not resolve, they needed head office assistance and head office was not available during their operational hours call centre could not assist, staff loafing on non staggered breaks leaving nobody to properly assist with ll requests at cell phone counter. I first had to wait abut 40 minutes as i was told assistance wrer on lunch then my upgrade could not finalise as Game head office had not captured the deal dates correctly on the system, aparantly its now a norm that evey first day of new catalogue customers and staff suffer this predicament as head office dates dont match advertised dates. I was told head office can take days to respond to emails so i must leave and they will call me, then they said they are busy tryna get it updated so i was there 4 hours and a bit and nothing got resolved, head office numbers listed are not attempted for the entire duration of operational hours which is a violation. Upgrade deals for 6 feb not in system , date on system says 7th but aparantly head office not open on the the 7nth which is Saturday so only on the 9th can you get deals supposed to be available on the 6th if that.