1 reviews | Active since Jul 2017
Game mall of the South delivery sucks big time
On the 26th December I purchase a fridge and a delivery from game mall of the South, the lady that assisted me Barbra Completely assure me my item with me delivered the next day (the 27th). When I called after 3pm on the 27th she has so many sorry's as she said the DC now changed it to the following day (the 28th) so on the 28th I call and speak to Given she assures me that my fridge will be delivered today, that woman can't even call a client back and feeds the wrong info to the customer,. I then get hold of store manager (nickelson spelling under correction) the poor lad is trying to assist me best he can he even gets the owner of the transport company to call me (Charlene) now as she is a owner she has no cooking clue what is going on and can only call me following day with Info on my purchased item, she also did not like the fact that I caught her out in a few lies telephonocally, So end result is 4days later I still have no delivery as yet, I been told empty promises by the staff at game in the appliance section just to get a sale.
I truly hope upper management reads this and understands what is happening ground level at there stores with customer because this is plain bull****.
I also have logged a complaint via Facebook also cause I intent to reach masses with this as its unacceptable - money is involved MY MONEY and I want that service rendered for a have paid for.
So again game upper management get your heads out of your asses and look at what is happening ground level at your stores.
Good day Tyrone Colin Bruchhausen,
We acknowledge receipt of your complaint with reference ***5 and would like to apologise for any inconvenience caused.
This matter was referred to management for further investigation and assistance.
Regards
Game Customer Service
***73
Good day Tyrone Colin Bruchhausen,
We acknowledge receipt of your complaint with reference ***5 and would like to apologise for any inconvenience caused.
This matter was referred to management for further investigation and assistance.
Regards
Game Customer Service
***73
