KM
Karin M

1 reviews | Active since Feb 2019

12 Mar 2019, 12:45

Game Mall of the South

TERRIBLE and very disappointing service from Game mall of the south. I wanted to by my niece her first little pink bicycle. My niece and 9month pregnant sister were very excited to get the bike today. I took the last pink bicycle box, which was not sealed to begin with, and kindly greeted and asked Vusi to help me assemble the little bicycle, he then looked up from his cell phone with one hand in his pocket and said 'no I can't help you coz I'm very busy'.

9am on Tuesday morning, hardly any customers in the store I then asked another lady if there is anyone else who could assist me and she said no ONLY Vusi. I then told her if she gave me a tool I can assemble it myself...

Needless to say we left with a crying 3yo who did not get her first pink little bicycle...

Poor service... and clearly Game mall of the south does not care about customers or want our business.

0
Replies (2)
KM
Karin M's update12 Mar 2019, 12:46
Reviewer Update
Buy sorry not by
Game
Game's reply12 Mar 2019, 13:48
Official
Hi Karin,

Thank you for taking my call.

I'm very sorry for the service you received in store and that your niece did not get her bike.

Please know this certainly not the experience we want you to have. 

We will be looking into the matter and will revert with feedback.

Kind Regards

Suhayfa Gabriels
 
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***