Game mall of africa poor service.

Game mall of africa has provided the worse service i have received thus far from a retailer. I bought a seemingly hi end tv just over 6 months ago. Came to find out there's a problem with the screen. Just at the 6 month. I notified them, rather than enforce that it should be replaced they send hisense to repair it. They take it and send it back the exact same way.

Call then again and they now must send a difference technician because the first one probably didn't know what they doing hence it came back the same.

After mailing game a number of times they don't get back to you. Then you get different people contacting you but nothing is actually happening.

Hisense being the manufacturer should have replaced it but they did not and a technician had to tell me that it supposed to be repaired if there is a problem within 6 months. But rather than have integrity and do what's right they send it for repairs and send it back the exact same way.

Between game and hisense they have provided absolutely poor service and I would never recommend buying any products from them.

The staff that contact you never get back to you. Don't respond to mails and don't even have answers or knowledge in what they doing. If game trains their staff in customer service. It really doesn't show.