Game Mall @ Carnival

I app**** for a game card, no problem at all. Collecting this card I chose mall @ Carnival as that is the nearest store. Got to the store for the first time, by the electrical counter, the staff told me the system is offline without even checking the system. I left the store and phoned thereafter 7 times, the phone was dropped in my ear 6 times, when i finally got to speak to the manager. He insured me the system was online and I can come to collect my card, when i got to the store the second time the same staff told me the only lady issuing cards already left and that i will not be able to collect my card. I asked to speak to the manager in person, as the manager is the one who insured me i can collect the card. The staff gave him a call he told them he is in a meeting and that he will attend to my issue shortly. 5 minutes thereafter the staff informed me that the manager had to leave the store.So no one can assist me.I left the store once again empty handed. The staff at the electric counter was so rude, and made me feel so uncomfortable as they just stood there with no intention to assist. Management are supposed to be all rounders. I dont get how only 1 manager is on duty, and runs away from the client. This is a very bad store, very bad service, very bad staff, untrained management. I don't see this store keeping open there door's.