Game makes ***** on my card my problem to resolve.

I have been trying in vain to resolve a ********** purchase of R10,000 on my Game Store Card - which I haven't used for years. The Customer Care number rings incessantly, when they do answer the call is cut terminated at the start of the call, or midway, and when I eventually reached someone who can assist they asked me to report the matter to the police and revert with a case number!

I'm frustrated that I need to go and stand in a cue in the midst of the third Covid wave, and secondly that they are making this ***** issue my problem. One seems to expect that they would open an investigation at least, and send me the proof of where the item was purchased etcetera.

I'm very disapppointed with their service to say the least.